COVID-19

We’re here to help

Stay-at-home orders and other restrictions due to the ongoing COVID-19 pandemic are especially burdensome to the blind and low vision community.  We are committed to helping you by:

  1. Providing information on available resources, AND
  2. Adapting our services to the current environment.

Resources

We are so glad to discover and share with you the growing pool of COVID-19 resources specifically relevant to individuals with visual impairments.  Please see our recent blog post for tools to help with work & education, health & wellness, news & entertainment, and transportation & logistics.  Many are completely free!

AdaptiVision: Adapting to meet your needs

Let us also emphasize the power of assistive technology to help you maintain your independence, stay engaged, and perhaps even boost your morale.  Curious to learn more?  Below, you’ll find details on how to connect with AdaptiVision and receive the same level of outstanding customer service and support you’ve come to expect from us during 25+ years of business.

We still offer both in-person and remote product demonstrations, depending on your preference and comfort level.  Visit our Product Demo page or contact us to request an appointment.

Phone: (800) 407-6486
Email: info@lowvisionsource.com

In-person product demonstrations

As the region begins to ease restrictions, AdaptiVision is prepared to continue serving customers through traditional in-home consultations.  Your health and safety are our top priority.  Like many other essential service providers, we are following protocols and best practices — including the use of personal protective equipment (gloves, masks, face shields, gowns, hand sanitizer) and social distancing — to ensure the safety of our clients.

 

Remote service and support from AdaptiVision

Remote service is more crucial now than ever before.  At AdaptiVision, we have a proven track record of providing effective remote service and support.  We can help you maintain your independence and thrive during these challenging times through the following remote services:

 

  • Consultations
  • Product demonstrations, recommendations and sales
  • Device set-up and easy start guidance
  • Video tutorials
  • Troubleshooting

Our remote services are offered by telephone or video chat.

Bonus Tips: Cleaning your Optelec products

For manufacturer guidance on cleaning and disinfecting Optelec products, including video magnifiers and PowerMags, please see below.

 

Video magnifiers

To disinfect the exterior of the unit, do the following:

1. Power off the unit and unplug the power cord.

2. Dampen a soft, lint-free cloth with 70 percent Isopropyl Alcohol and wring out any excess liquid.

3. Wipe all surfaces of the unit with the exception of the LCD screen. Use light pressure when wiping product logos and labels.

4. Let the unit air dry for three to four minutes.

To clean a screen or camera lens, do the following:

1. Make sure the unit is powered off and unplugged.

2. Lightly dampen a soft, lint-free cloth with a small amount of a commercial, screen-safe antimicrobial cleaner. When purchasing such a cleaner, verify that it does not contain cleaning agents mentioned below in the Caution section.

3. Gently wipe the screen or camera lens. Do not apply excessive pressure.

4. If necessary, wipe these items with a dry, soft, lint-free cloth to remove any excess residue.

Caution

• Do not attempt to repair a unit or open its case. These products contain no user serviceable parts. Any unauthorized attempt to service or replace internal components voids the product warranty.

• Do not apply or spray cleaning agents directly on the unit. Do not saturate the unit with water or any other liquid cleaners. Do not use solvents, abrasives, or aerosol sprays.

• Do not use any cleaner that contains the following agents: acetone, ethyl alcohol, ethyl acid, methyl chloride, ammonia, or bleach.

• Do not use a paper towel or glass cleaner (for example, Windex®) to clean the LCD screen.

Schweizer Handheld Magnifiers (PowerMags)

With proper care, your magnifier will provide you with many years of untroubled reading.

1. Clean the lens with a damp, lint-free cloth (ideally a damp microfiber cloth).

2. Never use solvents such as alcohol, benzene or other cleaning agents for cleaning lightweight plastic lenses since they can damage the lens.

You may find small lines that look like hairline cracks at the edge of lightweight lenses or in the plastic frame. These are flow lines that occur during the production process; they do not affect the function or durability in any way.