Satisfaction Guarantee

We stand by our products and want to make sure you are completely satisfied with your purchase. That’s why we offer complimentary remote or in-person support on every electronic purchase, as well as personalized customer service.

1) If you or the recipient are not fully satisfied with your order, please contact us within 30 days of delivery and we’ll work with you to make it right. We understand that each customer’s needs are unique, so we want to help you directly. Depending on the situation, we’ll provide remote technical support, product training, or guide you through our return/exchange process.

As with any new technology, it is important to take time to get to know your device. We often find that it takes at least a week for customers to get acclimated to their new purchase.

Please note: in the event of a product return, all returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals, and accessories.

2) If you believe the product was damaged in shipping, please contact us immediately and we will work with you to resolve the issue as quickly as possible. Please take a photo of the damage so that we can follow up with our shipper as needed.

3) If you experience any other issues, please contact us.

Phone: (800) 407-6486
Email: info@lowvisionsource.com